HOW MUCH DOES SHIPPING COST?
We offer shipping across Australia calculated at the checkout
WHERE IS MY ORDER?
As soon as your order has left our warehouse, we'll send you a shipping notification email to keep you in the loop. The email will contain your eParcel tracking number so you can track the progress of your order through the Australia Post website.
Don't stress if it doesn't work immediately - it often takes up to 4 hours for it to be searchable in the system.
WHERE DO YOU DELIVER?
We deliver to the countries listed below; simply enter your address during checkout.
|Australia Wide||Standard||3-10 Business Days|
WHAT ARE THE MARINO UNIFORMS RETURNS POLICY?
We will accept returns for products purchased online within 2 days from date of receipt, if faulty. Goods can be returned using a Reply-Paid address at no cost to you.
HOW CAN I REQUEST A RETURN, EXCHANGE OR REFUND?
You can create a new return request using our online returns system. You will need your order number and email address with which you placed the order, both of which can be found in your order confirmation email.
WHAT HAPPENS IF MY PRODUCT IS FAULTY?
Marino Uniforms takes extreme care in ensuring our goods are of the highest quality. However, if for any reason you find a fault with one of our products, we would like to help you resolve the problem. You can create a new return request for faulty items using our easy online returns system (outlined above). In instances where your order was placed more than 20 days ago, please contact our Customer Service team on 08 8293 3837 (between 9am and 5pm AEDT Monday to Friday) who will advise and assist with the returns process. Marino Uniforms will ensure all costs associated with returned goods, including delivery, is at no expense to you.
WHAT ARE MY OPTIONS WHEN I RETURN AN ITEM?
If your item was faulty, Marino Uniforms provides two returns options:
1. Exchange for an alternate size/colour (subject to stock availability)
2. Refund to your original method of payment (e.g. Credit Card or PayPal)
On occasion, your requested replacement item may have sold out by the time your product is posted and received by Marino Uniforms. If your replacement is not available, your online account or account with which you paid (e.g. credit card, PayPal) will be refunded.
HOW LONG WILL IT TAKE TO RECEIVE A REFUND?
Sometimes packages can take a little while to get back to us, so please allow up to 30 days for us to process your return from the time you send your items back to us. We'll be doing our best to refund/credit your account as soon as the package is in our hands.
CAN I RETURN AN ITEM TO A RETAIL STORE?
Goods purchased from Marino Uniforms.com.au must be returned via our online returns system. Marino Uniforms goods purchased from retail stores need to be returned to the store from which those goods were purchased.